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F.A.Q - Claim FAQ’s |
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Q:
What do you do in case cargo is damaged?
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A:
As a member of IATA, C.A.L. is obliged to customary claims handling procedures. It is important to know that in case of damaged cargo, you have to apply within 14 days of the flight date to C.A.L.’s claims department, and inform us about the damage. Upon receipt of the claim, an official letter will be sent, confirming receipt of the claim, detailing what needs to be done in order to proceed. The sooner the relevant documents are received by C.A.L.’s claims department, the sooner the claim will be handled.
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